0
  • Black Instagram Icon
  • Black Twitter Icon
  • Black Facebook Icon
  • Kofi1

SHIPPING POLICY

UK Postage and Packaging costs: £9.00

International Postage and Packaging costs: £14.00

Please allow up-to two weeks for international delivery (and three working days for UK delivery). I strive to keep items in stock but some will take longer to produce. My current turnaround is up to 4 weeks (depending on demand and complexity of the order). 

 

I will endeavour to keep you informed of any delays and will contact you via email to let you know when your item is being dispatched. I always use Royal Mail Special Delivery as it requires someone over the age of 18 (with identification) to accept. This costs more but ensures the package is delivered (with tracking) to the adult recipient

 

It would be appreciated if you could contact me when you receive your item so that I know that it has been received safely and has not been damaged in transit.

RETURN & EXCHANGE POLICY

If your goods are damaged or faulty upon receipt, you must notify me within seven days so that I can arrange a replacement for you. 

You have the right to return faulty goods for a full refund, including postage, within a seven day period.

Notification of return of goods must be made by email within seven days of receipt of goods. All goods must be returned in an unused condition, well packaged and sent using an insured trackable postage method with a copy of the relevant receipt. 

If goods are damaged or seem to have been used, I reserve the right to make a charge for the damage or repair.

GUARANTEE & SALES

My products are guaranteed against faulty workmanship and materials.

They are not guaranteed against general wear and tear.

I only sell tools to adults over the age of 18. I reserve the right to refuse sales to anyone who I suspect to under the age of 18. The ensure this, I use Royal Mail Special Delivery as it requires someone over the age of 18 (with identification) to accept.

We do not store credit or debit card details nor do we share them with any third parties. Please refer to my GDPR policy for further information.